Craze Play Casino - Player’s bonus winnings have been voided.

I was send by email a jpg of 5 bonus games..

100euro bonusbuy on chillieheat

80euro bonusbuy on chillieheat

80euro bonusbuy on thor megaways

80 euro bonusbuy on chillieheat

60 euro bonusbuy on chillieheat

And they say that i bet more then 4 euro.

I see this different for example the 100 bonusbuy for me is a 2 euro bet times 50 is 100.

Dear Koekjeshishu,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue.

I carefully checked the Bonus Terms on the website, and this is what I found https://www.crazeplay.com/bonus-terms:

„2.10. The stake size on any game with a "bonus buy" or "feature buy" option will count as the total cost of the spin, not the stake or value of the game round the feature or bonus is played at. For example,Money Train at €1 stake, the bonus buy is 80x (€80) so the bet size for this round would be €80."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to purchase an in-game feature, and, as a result, you breached the maximum bet rule.

If you are aware of doing so, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to forward your game history along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Koekjeshishu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.