Thank you for the information and the provided evidence, Cosmobet Casino team.
Dear FOMO,
Unfortunately, after gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to failing the KYC process and breaching the casino's terms and conditions - multiple accounts created from the same IP address, device, and engaging in the same or very similar gameplay. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I regret to inform you that I cannot offer any further assistance, and as a result, this complaint will be rejected.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Michal
Casino Guru
Thank you for the information and the provided evidence, Cosmobet Casino team.
Dear FOMO,
Unfortunately, after gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to failing the KYC process and breaching the casino's terms and conditions - multiple accounts created from the same IP address, device, and engaging in the same or very similar gameplay. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I regret to inform you that I cannot offer any further assistance, and as a result, this complaint will be rejected.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Michal
Casino Guru