The player from Ireland had encountered an issue with his €25 deposit at the online casino. Despite his attempts to communicate with the casino's support, he had received no response. We had advised the player to contact his payment provider for an investigation, as the casino's options were limited in such situations. Despite extending the complaint's deadline by a week, the player did not respond, leading us to reject the complaint due to lack of further information.
Cosmobet Casino - Player's concerns over deposit mishap.
Amount: €25
Cosmobet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Made a €25 deposit, didn'nt show made a second it did show, when I asked about first deposit was told to wait an hour,then nobody came back or would reply on chat, poor service would avoid
Public
Public
4 months ago
Dear gilsenanvinnie,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Please disable your AdBlock