CosmicSlot Casino - Player's deposit issue with the Casino.

Έκανα δύο φορές κατάθεση με Mastercard 2×50€.Χωρίς νά μέ ενημερώσουν μού κράτησαν 2×55,97 μέσω της e-Pocket ενώ εγώ ενεργοποίησα το κουμπί πού έγραφε Mastercard-Visa.Στην άμεση επικοινωνία μου μέ τό Chat μού απάντησαν οτί δέν αναγνωρίζουν τήν e-Pocket καί ότι δέν συνεργάζονται. Αυτή είναι ή ασφάλεια πού παρέχουν στίς πληρωμές??????

Dear kostasnkalamakis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if you deposited to this casino using the same payment method in the past? Please forward your payment receipts to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Δυστυχώς δέν έχω βρεί πρός τό παρόν τις αποδείξεις συναλλαγής. Σάς στέλνω email μέ τήν απάντηση τίς e-pocket.

Thank you for your email. Could you please advise if both transactions are lost or if the funds were credited into your casino account but unexpected fees were charged on top of them?

Dear Scorpions61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Meine Geld waren in meine Konto gutgeschrieben aber würden weitere Anklagen erhoben.

I do apologize but we can't punish the casino for unexpected charges as these are usually handled by a third-party payment provider. Since the funds were credited into your casino account but additional fees were charged on top of the amount in both deposits, I will adjust the disputed amount from €100 to €12 (2x €6).

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.