The player from California had experienced a delay in the approval of her withdrawal request from Cool Cat Casino, despite having submitted all required documents and escalating the issue twice. After her issue had been escalated correctly, the casino had approved a different withdrawal amount due to a bonus. The player then waited for her Bitcoin deposit, which had taken longer than expected. The casino eventually confirmed the payment had been released and delivered via Bitcoin. However, the player did not respond to confirm receipt of the payment, leading to the rejection of the complaint.