Cool Cat Casino - Player’s withdrawal has been delayed.

This is the second time Cool-Cat Casino has used deceptive practices while trying to request funds to be paid out. The first time, I was contacted by a person said to be Vince Rossi. He apologized for any errors made and payment was received 1 day after they broke the terms of their agreement. I was given a whole apologetic excuse and assumed that there would no longer be a problem. I believed it further when I continued to use the site and payout was received within 1 day of the next request. Now- a few weeks later, it's the fourth payout request and suddenly, there is no history of it, or they blame Coindraw for prohibiting to send payout in a timely manner, or that their "algorithm " determines who gets paid and when. When I asked where Coindraw plays a part in the rules and where it is written in the terms that coindraw law rules they stated that it isnt. Its just known. Every single excuse there is has been thrown at me. Even so much as using a previous payout that was a different amount and date altogether was as the reason I haven't been paid claiming that they already paid it. I hate myself for believing these crooks a second time. I still have about $500 winnings in their system that I am sure I will never get because they will come up with another reason not to pay. For the record, I never use coupons, money wasn't won by any bonus and I make all deposits via bitcoin. So there is nothing stopping payout to occur. This is a straight matter of slots winning.

Dear Sns143,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sns143,

Have you received your withdrawal from the casino yet?

Dear Sns143,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.