Player’s struggling to withdraw winnings.

Hi it's been over a month since I won I've forwarded all my info they requested but all I ever get is it's not been processed yet try again in 3 working days 5th time now and said exactly same today.

Hi it's been over a month since I won I've forwarded all my info they requested but all I ever get is it's not been processed yet try again in 3 working days 5th time now and said exactly same today.

Dear Sgbmandy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise whether this was your first attempt to withdraw? Do I understand correctly, that you are currently waiting for your account to be verified? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino (except the attached screenshots), please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Sgbmandy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise whether this was your first attempt to withdraw? Do I understand correctly, that you are currently waiting for your account to be verified? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino (except the attached screenshots), please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes it's my first withdrawal from the site I played with my own money no bonuses at all I've sent in all my information it's just waiting for the payout team to process it but that's been said for last 2 weeks. Ty so much tc stay safe I can send you everything I've sent them I have copies of everything

Yes it's my first withdrawal from the site I played with my own money no bonuses at all I've sent in all my information it's just waiting for the payout team to process it but that's been said for last 2 weeks. Ty so much tc stay safe I can send you everything I've sent them I have copies of everything

Thank you very much Sgbmandy for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you very much Sgbmandy for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Ty

Ty

Hello Sgbmandy!

From now on, I will take care of you complaint. I would like to invite the casino's representatives to join this conversation in order to help us find a resolution.

Hello Sgbmandy!

From now on, I will take care of you complaint. I would like to invite the casino's representatives to join this conversation in order to help us find a resolution.