The player from Tunisia faced issues withdrawing his winnings of 110 USD from the casino, which he stated were canceled. The casino insisted he had to call them to finalize the withdrawal, but he could not reach them despite multiple attempts and was also denied a refund for his deposit. The complaint was marked as resolved by the player, indicating that the issue had been settled to his satisfaction. The Complaints Team confirmed the resolution and closed the case, offering further assistance if needed in the future.
Wild Casino - Player’s unable to make a phone call.
Resolved
Our verdict
Case closed
Amount: $110
Wild Casino
Safety Index:Below averageCase summary
Discussion
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3 weeks ago
I have made a deposit with this casino, get a winning of 110 USD but they canceled and refused to pay me because as they say i have to call them to finish the process, how it's up to me to call them by phone (they don't accept or want any other call method, whatsapp or Telegram that will work for sure) they gives me a fake number or that does not work, they never reply to my calls ( i have do more than 20 times) i just lose money in every call that close after 30 secondes without any reply of course... They don't want understand that i have do my best and that it's not up to me to call them from first, this is an UNFAIR trick to never finish the withdrawal process, they also refused to refund me my deposit. I have send them documents to verify my account but they insist to the call that of course will never be done!!!
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3 weeks ago
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3 weeks ago
Dear amidad014,
Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.
- Do I understand correctly that the phone call is supposed to be a part of the verification process?
- Which documents have you already submitted, and when did you send the most recent one?
- Has the casino approved all the documents you provided?
We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.
Best regards,
Kristina
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear amidad014,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
