The player from Italy has pending withdrawal claims totaling €497 at LolaJack Casino, requested over a month ago. His account is fully verified, yet he has only received generic responses from customer support regarding the delay, which has exceeded 10 business days.
LolaJack Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 23h 16m 14s
LolaJack Casino
Safety Index 4.2 LowCase summary
Discussion
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Public
8 hours ago
Translation
Hello, I would like to open a formal complaint against LolaJack Casino for a serious delay in processing 3 withdrawal claims with a total amount of €497.
On 22/08/2026 and 23/08/2026, I requested a withdrawal of €497 by topping up my debit card.
My account is fully verified (KYC completed and approved) and there are no account limitations or unfilled active bonuses.
Even though more than 10 business days have passed, the request is still pending. I contacted customer support via chat and email, but I only received generic responses attributing the delay to a "high volume of requests," without providing any specific timeframe or transaction accounting.
I have already sent a formal reminder via email, but the funds have not been released. I request your intervention as an intermediary so that the operator can immediately process and credit my withdrawal.
I'm attaching screenshots of my pending request, my verified account status, and my conversation with support.
Automatic translation:
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43 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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43 minutes ago
Dear Gianmario00,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
