Natalia is a recent university graduate, and working for Casino Guru's casino analyst team is her first full-time job. Before that, she worked part-time while still attending a university either as an administrative assistant, tutor, gardener, or bookseller. Natalia loves reading, and that might be ...
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Natalia J.
Author
Natalia Janechova
Casino Analyst
Natalia is a recent university graduate, and working for Casino Guru's casino analyst team is her first full-time job. Before that, she worked part-time while still attending a university either as an administrative assistant, tutor, gardener, or bookseller. Natalia loves reading, and that might be ...
Our expert team set out to review Luckygem Casino from all angles. We used our casino review methodology to find out what makes it tick and where it misses the mark. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Our findings led us to the casino's Safety Index. This score shows how safe and fair the casino is. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Our review gave Luckygem Casino an Above average Safety Index of 6.5. It is a fair choice, but better options are available. Find out if Luckygem Casino is the right casino for you by reading the rest of our review.
Is Luckygem Casino fair and safe? Safety Index explained
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Luckygem Casino, we meticulously evaluated and analyzed the Terms and Conditions of Luckygem Casino. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
According to our approximate calculation or collected information, Luckygem Casino is a small to average-sized online casino. It has an average amount of restrained payouts in complaints from players, when we take its size into account. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
Based on our findings, no important casino blacklists feature Luckygem Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, Luckygem Casino has landed an Above average Safety Index of 6.5. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.
Note: According to our records, Luckygem Casino is related to 1 other online casino. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Luckygem Casino.
Reviewing the T&Cs of Luckygem Casino
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Luckygem Casino to be mostly fair.
Note: Read through and explore our specific findings from the T&Cs check here.
Player complaints regarding Luckygem Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 2 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 504 black points in total, out of which 147 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Luckygem Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
However, the User satisfaction score is only calculated once a casino has 5 or more reviews. Since we have only collected reviews from 2 players, Luckygem Casino does not have a User satisfaction score yet. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Licenses and company information
Luckygem Casino is owned by Virtual Connect Sociedad de Responsabilidad Limitada, and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.
Luckygem Casino is licensed by Anjouan Gaming in Comoros.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 1,000 per day
No win limit
EUR 4,000 per week
EUR 10,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at Luckygem Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
German
24/7
Italian
Greek
24/7
French
24/7
Norwegian
Dutch
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Luckygem Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Luckygem Casino as average.
Luckygem Casino casino games and slots
Players can enjoy these types of casino games at Luckygem Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 67 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, BGaming, Endorphina, Habanero, Spinomenal, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, Booongo (BNG), Relax Gaming, Bullshark Games, Smartsoft Gaming, Platipus, Swintt, Backseat Gaming, Mancala Gaming, Spadegaming, BF Games, Aviatrix, Ace Roll, Spribe, Sexy gaming, Kiron Interactive, TrueLab Games, NowNow Gaming, Betsolutions, Mascot Gaming, Onlyplay, PG Soft (Pocket Games Soft), Penguin King, VoltEnt, Gamebeat, Fugaso, Absolute Live Gaming (alg), Iconic21 (BETER Live), Caleta Gaming, AvatarUX, Peter & Sons, Fazi, AE Casino, Gamzix, 1spin4win, Fat Panda, Shady Lady, Playzia, Winfinity, InOut, Barbara Bang, Just Slots, Hacksaw Gaming, Netgame, Ruby Play.
Luckygem Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
As of right now, our database holds 4 bonuses from Luckygem Casino, including:
200% up to €1,000 and 200 extra spins
250% up to €1,000 and 250 extra spins
150% up to €1,000 and 100 extra spins
100% up to €1,000 and 150 extra spins
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
Virtual Connect Sociedad de Responsabilidad Limitada
Operator
Virtual Connect Sociedad de Responsabilidad Limitada
Established
2025
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Luckygem Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casinoSmall to medium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Operates with an unverifiable license
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by Luckygem Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Luckygem Casino payment methods
Currencies
EUR
User reviews
User reviews of Luckygem Casino
This is a place to share experience with Luckygem Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I am experiencing an issue with LuckyGem Casino regarding a blocked withdrawal.
I made a deposit of €100, which was successfully processed and confirmed by my bank several days ago. I was also able to use these funds to play, confirming that the deposit was credited to my account.
However, I am unable to submit a withdrawal request because the system still marks the deposit as "pending". This is blocking access to my funds.
Customer support has repeatedly stated that the issue is with the payment provider or another department, but no timeframe or resolution has been provided despite several days passing.
The casino has acknowledged that the funds were credited and used, yet the withdrawal remains blocked.
I am requesting that this issue be resolved immediately and that I am allowed to withdraw my funds.
Thank you
No withdrawal
No good service
Waiting long time
Luckygem Casino
Hi,
Thank you for sharing your concerns - we understand how frustrating this situation must feel.
In some cases, deposits may still appear as "pending" internally even after they have been confirmed by the bank and credited for gameplay. This can happen due to reconciliation delays or processing checks between the payment provider and the casino system. Unfortunately, while this status remains unresolved, withdrawals can temporarily stay restricted.
Please be assured that this type of issue is typically technical or provider-related rather than a refusal to process withdrawals. We strongly recommend continuing communication with the support team while the payment status is being finalised, as they are the only department able to monitor the transaction directly and provide updates once the restriction is lifted.
We appreciate your patience and understand your request for a quicker resolution.
They require you to play through each deposit 3 times. As a result, you essentially cannot make a withdrawal.
Απαιτούν να παίξεις 3 φορές την κάθε κατάθεση σου. Αποτέλεσμα να μην μπορείς στην ουσία να κάνεις ανάληψη.
Fast deposits
Γρήγορες καταθέσεις
They require you to play through 3 times each deposit.
Απαιτούν να παίξεις 3 φορές την κάθε κατάθεση σου
Slow withdrawals
Αργές αναλήψεις
Luckygem Casino
Dear KONSTANTINOSkaliam,
Thank you for sharing your review. We sincerely value your feedback and regret that your experience did not meet expectations.
Please note that, in accordance with AML practices, users must wager their active deposited amounts at least three times before becoming eligible for withdrawal. The wagering basically proves the deposit was actually used for gaming, not just moved in and out. In short, the triple wagering requirement is essential for compliance and security under global gambling industry standards.
We truly appreciate your feedback and are sorry this caused any frustration.
Best regards, LuckyGem Casino
Discussion
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