The player from Indonesia formally appeals the ban on his account, believing it was issued in error for multi-account abuse. He requests a review of his account activity to consider reinstatement.
Spinarium Casino - Player’s account is banned.
Opened
Current status
Waiting for player to reply
6d 23h 16m 26s
Spinarium Casino
Safety Index 1.0 Very lowCase summary
Discussion
Public
Public
43 minutes ago
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Public
Public
43 minutes ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Is there any chance that someone in your household or using the same IP address has also created an account at this casino?
- Do I understand correctly that you had Rp2351260 (dispute value) in your casino account before you lost access to it?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
