Betnaro Casino - Player’s withdrawal request is denied.

They keep denying the withdrawl and now there is a privider identification in progress, all ways to not pay the amount i won, besides i am lvl 20 VIP.

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Dear Clemente1,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that the casino is currently reviewing your gameplay?
• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina