The player from Germany faces withdrawal issues after initiating two €500 transfers, as the casino blocked and closed his account. Despite submitting bank documentation, the payment was rejected and he seeks assistance.
Betlabel Casino - Player’s account has been closed.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 34m 26s
Betlabel Casino
Safety Index 7.0 Fresh casinoCase summary
Discussion
Public
Public
1 hour ago
Translation
Hello,
I initiated two transfers of €500 each to my C24 Bank account on August 18, 2026. They blocked my account and have now even closed it. Apparently, I'm supposed to submit an official bank document and wait four weeks. The money was returned the same day, and I've already submitted the message from the bank chat. Inpay, Betlabel's payment provider, was rejected on the same day. See screenshot.
I hope you can help me somehow.
Best regards
Max
Automatic translation:
Public
Public
43 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
43 minutes ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
