The player from Spain won €485 on August 1, 2026, but is unable to withdraw his winnings due to account deactivation and lack of access to funds. He received a response stating his account was closed for administrative reasons.
RockySpin Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
6d 23h 13m 34s
RockySpin Casino
Safety Index 7.6 Above averageCase summary
Discussion
Public
Public
1 hour ago
Translation
On August 1, 2026, at approximately 5:00 PM, I won €485 playing a game. I tried to withdraw the money, but the page closed, and now I can't deposit or withdraw any funds. I tried changing my password, but I haven't received any emails with a link to do so. Also, it says my account is deactivated. Why? This is awful; I paid to play. I wrote to the contact email address, and they replied that they closed my account for administrative reasons.
Automatic translation:
Public
Public
46 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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46 minutes ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
