The player from Oregon faced issues with missing winnings from her account at Shiny Wilds Casino, where her balance inaccurately dropped from over $400 to zero. She requested a complete account audit and had already attempted to resolve the matter through customer support without success. The complaint was resolved by confirming the correct casino name and addressing the player's concerns, leading to a successful resolution of the issue.
Wild Casino - Player’s account shows missing winnings.
Resolved
Our verdict
Case closed
Amount: $500
Wild Casino
Safety Index:Below averageCase summary
Discussion
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9 months ago
Dear terjzim1,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with ShinyWilds Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Do I understand correctly that your complaint is against Wild casino, please?
- Have you accumulated your winnings with the help of bonus, please?
- Have you passed the KYC verification process, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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9 months ago
Is wild casino official name shiny wild?? Because my complaint is for a wild casino
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9 months ago
Dear terjzim1,
thank you for your message.
I have updated the casino name to Wild Casino, which I believe is the correct establishment for your complaint.
To proceed with your complaint, please answer the following questions:
- Have you accumulated your winnings with the help of bonus, please?
- Have you passed the KYC verification process, please?
- Have you had any successful withdrawals with this casino, please?
Looking forward to your reply,
Katarina
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9 months ago
Dear terjzim1,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
