HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,228Opened881Unresolved5,398Resolved12,990Rejected21,959
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

PokerStars Casino DE - Player's withdrawal is delayed due to unresponsive support.

Closed Submitted: 29 Jan 2025
Disputed amount: €67
Safety Index 6.5 Above average
Our verdict Other

Winsane Casino - Player's withdrawal requests are being rejected.

Closed Submitted: 29 Jan 2025
Disputed amount: €250
Safety Index 8.4 High
Our verdict Other

Shokki Casino - Player faces issues with untriggered free spins.

Closed Submitted: 29 Jan 2025
Disputed amount: €400
Safety Index 7.5 Above average
Our verdict Other

Posido Casino - Withdrawal of player's winnings has been delayed.

Closed Submitted: 29 Jan 2025
Disputed amount: €420
Safety Index 8.1 High
Our verdict Player stopped responding

Bizzo Casino - Player’s account deletion request is ignored.

Closed Submitted: 29 Jan 2025
Disputed amount: €100
Safety Index 7.3 Above average
Our verdict Unjustified complaint

Wild Robin Casino - Player is unable to withdraw her winnings.

Closed Submitted: 29 Jan 2025
Disputed amount: €700
Safety Index 6.4 Below average
Our verdict Player stopped responding

BetOnRed Casino - Player's deposits are missing and account details are stored.

Closed Submitted: 29 Jan 2025
Disputed amount: 5,900 CHF
Safety Index 8.2 High
Our verdict Player stopped responding

Royal Reels Casino - Player’s deposits are delayed.

Closed Submitted: 28 Jan 2025
Disputed amount: A$250
Safety Index 8.2 High
Our verdict Player stopped responding

Vera&John Casino JP - Player's deposit is delayed and not reflected in the account.

Closed Submitted: 28 Jan 2025
Disputed amount: ¥31,200
Safety Index 5.6 Below average
Our verdict Player stopped responding

HitNSpin Casino - Player’s account has been closed and winnings are delayed.

Closed Submitted: 28 Jan 2025
Disputed amount: 19,700 kr.
Safety Index 9.8 Very high
Show more complaints (+10)
Showing 8,291 - 8,300 of 21,959 complaints
1...829 830 831...2,196
Go to pageof 2,196 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.