Afun Casino - Player's withdrawal is delayed and promotions are removed.

Since I've been on the platform, I haven't received any promotions that have been removed from me that I've won and I've already read and reported and the response is that they don't know anything about them, it's unfair to me, my ID is 118001341 afun.com, good evening.

Dear aaronbodega22,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Good afternoon, first of all, if in each update they remove everything, there is a game in particular that I play a lot, that's already 3 times that the screen turns yellow with some yellow block type and with a sound and some coins on top and the eeee reported and they always say that their system fails the roulette I always share and since I have I never see anything reflected right now I send you a screenshot of the game

In that game is where I mentioned another more important thing when the chests were there that had 4 deposits, they were also stolen from me several times. I feel that it is not fair and the staff they have to give information never know anything. 118001341

I hope they resolve it soon XK other trains are messing around on the platform, those people don't know what to do anymore to be bothering someone 118001341

Thanks for your reply.

I am afraid I will need more information regarding the issue.

• Did the casino remove any winnings from you?
• Did you discuss the issue with casino support? What response have you received?
• What does the amount Mex$20000 represent in your situation?
• Could you please share your communication with the casino regarding the issue with me? Send this information to my email at tomas@casino.guru

Good morning everyone, to start with, they have taken several bonuses from me when they were in the deposit chests, they stole them from me in the Fortuner, it's already 2 times that it turns yellow with a sound and 3 yellow coins and every time with their platform updates they make everything get lost and it's a robbery, the truth is, I entrust them with a cordial greeting from 1234 and check out your staff, give them more courses and those of systems that do it to the funny guy, my id 118001341 I hope to respond from you as soon as possible, greetings

Dear aaronbodega22,

• Could you please support your complaint with screenshots explaining the situation?
• Could you please send me a chat transcript where you try to resolve the issue with casino support?
• Share screenshots here or send the information to my email at tomas@casino.guru

Good afternoon, XK appears to me like this and then in the claim voucher it had 2250 and now with less, these are things that already have me on edge 118001341 my ID

They are screenshots of those from the casino

These are from a little while ago. I told him why they kicked me out of the claim bonus and he told me that XK made a withdrawal and I haven't taken anything out.

and then here I don't know why the numbers appear in red, I can't claim anything

Dear aaronbodega22,

I went over the information you provided however, I struggle to understand what the issue is and how we may help.

Please understand we might not ask the casino to credit you bonuses.

• Could you please explain what it is you wish to ask the casino to do and how we may help you accomplish this?

Please let me know.

Dear aaronbodega22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru