Spinarium Casino - Player is facing a delayed withdrawal process.

Firstly I withdrawal 22000 INR then they ask for verification I given all my documents they told me to wait 3 days & today is my 3rd day over still they didn't Verified my documents & I have done my balance 32752 INR & now they are saying that your gameplay will be checked in 28 days.

They know & they want that the player will loose all the winning amount.

They are begger casino.

Don't do deposit on this type of website.

Full of scam.

#scam_website

#Scam_spinarum

#fraud_spinarium

Dear Pranay_kr,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you submitted and when exactly you submitted the last one? Have any of your identity documents been verified yet?

Could you kindly describe in more detail what games you played?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The Documents which Was Submitted Are

1. Pan Card Photo Front & Back.

2. Selfie With Pan Card With Written On A Paper 'Only For Spinarium.com'.

3. Bank Statement For Address Verification.

These Documents Are Submitted Exactly On 17th March 2025 6:32 P.M IST.

They Don't Verified Any Documents & Not Even Telling Me When Will They Verify It.

Just Sending Me Same Messege That A Game Provided Requested My Gameplay To Check For Upto 28 Days.

And They Don't Even Give Me Proof For It.

I Played Live Casino, Slots & Spinarium's Game Plinko & Double Up.

I Won With My Real Balance Not Bonus.

Please Take Strict Action On This Brand.

They Are Scamming Players.

I Hope

You Will Help Me.

Thank You.

• Could you please forward the identity documents you sent to the casino for verification to veronika.f@casino.guru?
• Has the casino specified which part of your gameplay needs to be verified?
• Have they mentioned any particular live casino games or other activities that require review?

Dear Pranay_kr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I Have Done Zero

Thank you for your reply. Could you please answer the questions I asked you in my previous comment?

• Could you please forward the identity documents you sent to the casino for verification to veronika.f@casino.guru?
• Has the casino specified which part of your gameplay needs to be verified?
• Have they mentioned any particular live casino games or other activities that require review?

Dear Pranay_kr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.