Johnny Kash Casino

Case summary

The player from Australia is claiming she deposited and then she couldn’t log in, but the casino has been closed about a month ago. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

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Alishia

Unregistered user

Australia

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5 years ago

I have deposited $50 unable to log in after deposit. It has been taking out of my bank

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Kristina

Complaint Resolution Center Team Lead

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5 years ago

Dear Alishia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Are you sure you are talking about the Johnny Kash Casino? This casino has been closed a few weeks ago. When exactly did you manage to make a deposit, please?

Looking forward to hearing from you.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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5 years ago

Dear Alishia,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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Kristina

Complaint Resolution Center Team Lead

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Johnny Kash Casino - Player cannot access the website.

Player stopped responding

Amount: A$50

Case summary