The player from Norway has a closed account with approximately $40, but he does not recall placing any bets or receiving an explanation for the closure. His account is blocked, preventing access to his balance.
RakeBit Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
6d 22h 22m 0s
RakeBit Casino
Safety Index:HighCase summary
Discussion
Public
Public
13 hours ago
My account was closed with around 40 usd. It is a couple week since now. I do not even remember if I was able to place any bets. I got no explanation of which of their terms I had broken. My account is blocked so I can not see the balance. But if you look at the picture below I was able to take a screenshot. It was 38 dollar, but with todays eth price it is over 40.
Public
Public
1 hour ago
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Public
Public
1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please clarify when exactly you created your casino account and when it was closed?
- Had you completed verification before you lost access to the account?
- Can you elaborate on why you’re unsure about how your balance was accumulated?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
