The player from Germany has pending withdrawals totaling €1,500 from Spinbara Casino, with the oldest request dating back to March 1, 2026. Despite contacting support multiple times for over 12 business days, he receives only standard replies without any progress on his withdrawals.
Spinbara Casino - Player’s withdrawals are delayed.
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Current status
Waiting for player to reply
6d 22h 5m 18s
Spinbara Casino
Safety Index:Very highCase summary
Discussion
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11 hours ago
Translation
I won a significant amount of money at Spinbara Casino (spinbara1.com) on February 28th and March 1st. So far, only two amounts of €500 each have been paid out.
There are currently still three €500 withdrawals pending, the oldest of which dates back to March 1, 2026. I contact support multiple times a day via chat and email and only receive empty promises. No KYC verification has been requested yet.
According to initial information and Spinbara's own terms and conditions, withdrawals are processed within 3 business days. More than 12 business days have now passed.
When I contact support, I only receive standard replies stating that my withdrawal is being processed with the highest priority. But nothing happens.
Automatic translation:
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1 hour ago
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1 hour ago
Dear DickSlapperman,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
- Which payment method have you opted for to withdraw your winnings? Was it the same one you used before?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
