Funbet Casino - Player’s account is reactivated without consent.

I would like to file a complaint against Funbet Casino regarding a serious responsible gambling violation.

In May 2025, I contacted the casino and clearly requested the permanent closure of my account due to gambling issues. The casino confirmed that my account was closed.

However, after some time (march 2026), my account was reactivated without my consent. Additionally, I received a promotional email offering a €50 bonus to gamble.

This should never happen to a player who has requested account closure due to gambling problems. Instead of protecting me, the casino allowed and encouraged me to gamble again.

Because of this unauthorized reactivation and promotional encouragement, I returned to the casino, deposited money, and lost approximately €1300.

The casino is now refusing to provide any refund, stating that I used the funds for betting. However, they completely ignore the fact that:

- I requested account closure due to gambling issues

- My account was confirmed as closed

- My account was later reactivated without my consent

- I received promotional material encouraging me to gamble

This is a clear violation of responsible gambling and self-exclusion policies.

I have full evidence including:

- My self-exclusion request

- Confirmation of account closure

- Promotional email sent after closure

- Deposits and losses after the incident

I kindly request a full refund of the deposits made after my account was reactivated.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Funbet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• When was the last time the casino allowed you to deposit?
• Have you unsubscribed from the casino's marketing communication? (ads, newsletters)
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas