The player from Spain faces significant issues with their account at Ivybet, including a cancelled withdrawal of approximately €705.68, which was only partially returned. Despite no justification for the cancellation, he continued playing under unclear conditions and experienced discrepancies in his account history, including a bet he did not place. He seeks a comprehensive review of his account, clear explanations for balance adjustments, and the return of his winnings.
IvyBet Casino - Player’s withdrawal is cancelled and account shows inconsistencies.
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IvyBet Casino
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19 hours ago
Translation
I am filing this complaint against Ivybet (23ivybet32.io) due to serious problems with my account balance, withdrawal cancellation, and inconsistent movements in my history.
Case summary:
- I requested a withdrawal of approximately €705.68, but Ivybet cancelled the withdrawal and only returned around €555 to me, without giving any clear or justified explanation.
- The casino claimed that a previous deposit was returned by the bank, but all deposits were credited correctly and were playable.
- After the cancellation, I continued playing and made four additional deposits of €100 each (€400 in total), which I subsequently lost. This situation was deceptive and led me to continue playing under unclear conditions.
- My history shows a bet on March 6 (€1 → €20 winnings) that **I did not place**.
- There are inconsistencies in the account history and balance adjustments.
- The charges on my card do not clearly correspond to Ivybet.
- Ivybet restricts players from Spain according to its terms, but it still allowed me to register, deposit and play.
Available evidence:
- Screenshots of deposits made
- Capture of the cancelled withdrawal and partial balance returned
- Chats with casino support
- Emails sent to Ivybet
- Account history showing the unplaced bet
Solicitous:
- A full review of my account by Casino Guru
- A clear and documented explanation of all balance adjustments
- The refund of the unpaid withdrawal amount (€705.68) plus the deposits made subsequently under deceptive conditions (€400), less any legitimate profit obtained
I have tried to resolve the situation directly with Ivybet without success and I am willing to provide any additional evidence that may be necessary to support my case.
Thank you for your help.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IvyBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do you have access to your player's account?
- Could you please share screenshots of your deposits that occurred since the deposit that led to your win?
- Did you achieve your current balance with the help of a bonus?
- Have you checked your bank account for any returns or unprocessed transactions in relation to the casino? What have you learned?
- Could you please share with me your communication with the casino regarding the confiscation and unprocessed deposit? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
