Granawin Casino - Player's withdrawal is delayed due to false accusations.

Sehr geehrte Damen und Herren,

leider verweigert der Anbieter, obwohl ich sämtliche Unterlagen für die Verifizierung eingereicht habe, die Auszahlung. Meine Dokumente wurde alle erfolgreich verifiziert. Mir wird fälschlicherweise vorgeworfen, dass mein Konto Verbindungen zu anderen Konten hätte. Beweise kann der Anbieter aber keine vorlegen. Ich bitte dringend um Ihre Hilfe, da ich der Meinung bin, dass der Anbieter meine erzielten Gewinne einfach nicht auszahlen möchte.

Vielen Dank vorab.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do you currently have access to your casino account, please?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina