CrownCas Casino - Player is dissatisfied with the withdrawal process.

This awful casino, somehow lets UK players sign up, whenever they don't even accept players from the United Kingdom. I simply wish to close my account, however their online chat said they could not do this and I had to email [email protected]. Which I did , with no response.

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (correct me if I am wrong, please).

Regarding the account closure – please understand the casino doesn’t have to have a set time frame during which it closes the player’s account.

Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for understanding.

Best regards,

Kristina

Dear Peter,

We are extending the timer by 7 days. If there is anything else we could do for you, please let us know. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

After reviewing all the available information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.