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All43,563Opened884Unresolved5,846Resolved13,816Rejected23,017
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Our verdict No reaction

Hand of Luck Casino - Player struggles with addiction but casino won't close account.

Unresolved Submitted: 07 Dec 2023
Black points: 761
Disputed amount: £1,450
Safety Index 3.3 Very low
Our verdict No reaction policy

PlaySQR Casino - Player's account blocked after KYC submission.

Unresolved Submitted: 07 Dec 2023
Black points: 41
Disputed amount: 8,795 INR
Safety Index 4.6 Low
Our verdict Player stopped responding

Metaspins Casino - Player's account blocked after deposit confirmation.

Closed Submitted: 07 Dec 2023
Disputed amount: €20
Safety Index 9.3 Very high
Our verdict Case closed

Zinkra Casino - Player's withdrawal is delayed.

Resolved Submitted: 07 Dec 2023
Disputed amount: €9,694
Safety Index 7.8 Above average
Our verdict Case closed

BetCoco Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 07 Dec 2023
Disputed amount: €80
Safety Index 6.7 Above average
Our verdict Case closed

The Pokies Casino - Player's winnings sent to an old closed account.

Resolved Submitted: 07 Dec 2023
Disputed amount: A$9,000
Safety Index 2.7 Very low
Our verdict Player stopped responding

GuruPlay Casino - Player wants to close their casino account.

Closed Submitted: 07 Dec 2023
Disputed amount: $1 ARS
Safety Index 4.7 Low
Our verdict Player stopped responding

1win Casino - Player’s withdrawal denied and not refunded.

Closed Submitted: 06 Dec 2023
Disputed amount: $20,000 CLP
Safety Index 8.7 High
Our verdict Other

MyStake Casino - Player's account and winnings are frozen.

Closed Submitted: 06 Dec 2023
Disputed amount: €600
Safety Index 9.7 Very high
Our verdict Player stopped responding

Leon Casino - Player struggles with ongoing account verification issues.

Closed Submitted: 06 Dec 2023
Disputed amount: €55
Safety Index 1.0 Very low
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