PlaySQR Casino Review

The player from India had attempted a withdrawal from PlaySQR casino, but the casino blocked his account and cancelled his withdrawal request without explanation. He claimed to have used the account for over three months, had completed KYC verification and played various games without an active bonus. The player refused a verification call, considering it unnecessary since he had already completed KYC. Despite our advice on the importance of the verification call, the player remained reluctant. Consequently, we were unable to further assist due to his refusal, which led to the rejection of his complaint. We’ve reopened this complaint as per the player’s request.

The player from Brazil had complained about difficulties in making withdrawals due to excessive document requests and non-responsive customer service at an online casino. We had reached out to him, explained the importance of the Know Your Customer (KYC) process and asked for specifics about the documents he had submitted. However, the player did not respond to our queries. Consequently, we were unable to investigate the matter further, which led to the rejection of the complaint.

The player from India was facing withdrawal issues. His verified account had been blocked after he submitted a bank statement as required. The casino asserted that he used third-party deposits, which was against their terms of service, and therefore refused to reconsider the account closure. The player attempted to justify his actions by stating the casino also used third-party deposit methods, but this was dismissed as the casino was not a payment method and had to use a payment provider to process payments. We confirmed that the casino was within its rights to void the player's winnings and permanently block his account due to the breach of terms.

The player from India had been waiting for his withdrawal of 23000 which had remained pending since the day before. Despite having a verified account, he had not received his funds yet. We had advised the player to wait for a two-week period to allow the casino to complete the withdrawal process. However, due to the player's lack of response to our follow-up messages, we were unable to continue the investigation and had to reject the complaint.

The player from India had submitted the requested KYC documentation and had it accepted, only to find his account blocked and his withdrawal of 8795rs declined. The player had tried to withdraw his winnings after his KYC was approved, but the casino rejected the withdrawal and blocked his account, citing involvement in fraudulent activity. The player had denied these allegations and had requested proof from the casino, which was not provided. We had attempted to mediate by inviting the casino to participate in the discussion, but the casino had refused to share any player-related information due to its internal policy and GDPR. Unfortunately, without cooperation from the casino, we were forced to close the complaint as 'unresolved', which negatively affected the casino's rating. We advised the player to contact the Curacao Gaming Authority for further assistance.

The player from India had reported that his account at PlaySQR Casino was closed after he had won 50000 and requested a withdrawal. He had claimed to have only one account and to have followed all the casino's guidelines. He suspected the issue might have been due to using a shared Wi-Fi in his apartment. Despite having provided all the necessary documents for KYC verification, the casino blocked his account. The complaint was closed as 'unresolved' due to the casino's policy not to respond to public complaints due to GDPR, which will negatively impact the casino's rating. The player was advised to contact the Curacao Gaming Authority for further assistance.

The player from India had his account blocked after making a withdrawal of 6,200 INR from a 3800 INR deposit. The casino claims the block was due to opposite betting. After contacting the casino, we were provided with the information that the casino will not cooperate in resolving complaints on casino.guru, and that they cannot share the necessary information or details about players' activity/accounts or its internal processes with 3rd party because of its strict internal policy regarding privacy and security. Therefore, there was no other option than to close the complaint as unresolved.

The player from India had been blocked during verification due to having multiple accounts. The player denied the accusation, stating that he was the only one in his household and had successfully passed the KYC verification. The Complaints Team had reached out to the casino for evidence supporting their claim, but the casino did not provide any and became unresponsive. Unable to resolve the issue due to lack of cooperation from the casino, we marked the complaint as 'unresolved'. We suggested the player contact the Curacao Gaming Authority for further assistance.

The player from India completed the KYC process and attempted to withdraw winnings from Playsqr casino. However, his withdrawal did not go through and his account was blocked. The complaint was rejected as the player stopped responding.