GuruPlay Casino

Case summary

The player from Argentina wanted to delete their Guru casino account without incurring any charges. However, despite our team's efforts to assist, the player failed to provide the necessary information and did not respond to our follow-up messages. Consequently, we could not conduct a thorough investigation into the matter and had to reject the complaint.

Discussion

Public

Alejandra0712

Bronze

Argentina

Public

2 years ago

OriginalTranslation

I want to delete this casino account

Automatic translation:

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Kristina

Complaint Resolution Center Team Lead

Public

2 years ago

Dear Alejandra0712,

Thank you very much for submitting your complaint. Before we proceed with this complaint, could you please post a website link to the casino you want to close your account in?

I will be waiting for your reply patiently.

Best regards,

Kristina

Public

Alejandra0712

Bronze

Argentina

Public

2 years ago

OriginalTranslation

I want to delete the Guru casino account without being charged because I will not pay

Edited

Automatic translation:

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Kristina

Complaint Resolution Center Team Lead

Public

2 years ago

Could you please post a website link to the casino you want to close your account in?

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Kristina

Complaint Resolution Center Team Lead

Public

2 years ago

Dear Alejandra0712,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public

Kristina

Complaint Resolution Center Team Lead

Public

2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

GuruPlay Casino - Player wants to close their casino account.

Player stopped responding

Amount: $1 ARS

Case summary