BetCoco Casino Review

The player from Norway had his account blocked by Betcoco due to addiction, and he had still been receiving promotional offers, which was a violation of responsible gaming. The casino had agreed to refund his deposits, but the process was hindered by the closed account. The casino then refused to refund the deposits. The Complaints Team had tried to mediate the situation, but due to the player's lack of response, they were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had been experiencing withdrawal problems wherein the casino had capped the withdrawal amount to $300 per transaction. After having his account closed for five years, he was uncertain about accessing the remaining balance. He had also complained about poor customer support from the live chat function. In response, we had asked the casino to clarify the withdrawal issue and the player's concerns about accessing his balance. The casino stated that the withdrawal restrictions were in line with their terms and conditions but committed to assisting the player. The player then resubmitted his withdrawal request. The casino assured that there had been a minor issue with withdrawals which had been resolved and the player's withdrawal would be processed soon. We had kept the complaint open for the player's confirmation on the successful withdrawal, however, without any response from the player, the complaint had been rejected. The player still had the option to reopen the complaint anytime.

The player from Russia had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The player claimed that the casino had unilaterally changed its rules, making it necessary to make consistent deposits in order to withdraw winnings. The casino eventually carried out the withdrawal in parts. We marked the complaint as resolved after the player confirmed the receipt of his winnings.

The player from Russia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The Complaints Team had explained that withdrawal delays could be common due to processing times, KYC verification, or high volumes of withdrawal requests. They had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. After some time, the player confirmed that his withdrawal had been successfully completed. The Complaints Team then marked the complaint as 'resolved'.

The player from Armenia had reported an issue with his withdrawal request that had been declined after three days. He also mentioned a pending second withdrawal request and had sought assistance for his $340. He had confirmed that his account was fully verified and there were no issues with it. After some time, the player reported that he had received his payment. Consequently, we had marked the complaint as 'resolved'.

The player from Kazakhstan had experienced an issue when he attempted to withdraw winnings of $420 from Betcoco Casino. After the casino's unsuccessful verification process, the player's balance had been reduced to $80 due to alleged rule violations. The casino then offered to return only the last deposit made. The player had submitted various documents for verification including ID and utilities. The casino had claimed these documents were fake, leading to a lengthy back-and-forth between the player, the casino, and the complaints team. Eventually, the casino agreed to pay the player the full $420 and close their account. The player had confirmed receipt of the funds, leading to the resolution of the complaint.

The player from Sweden had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player was asked to provide additional proofs of address for KYC verification which he complied with. After a while, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as 'resolved' in our system.

The player from the United Kingdom complained that she could not withdraw to her debit card or bank account from the casino. Despite numerous emails, the customer service had not provided a satisfying answer. The player had not made any previous withdrawals and had not been asked to complete a KYC verification. She had contacted the casino's customer service multiple times and had been repeatedly told to wait. We attempted to assist by asking for further details and relevant communication records, but the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.

A player from Sweden deposited 3,000 SEK, won up to 20,955 SEK, but started facing problems betting on games reportedly due to issues related to the wagering requirement of the bonus. Despite reaching out to the casino multiple times, the issue remains unresolved. The player is requesting that Betloco.com remove the restrictions and let her complete the game and withdraw her winnings. The casino responded and apologized for the inconvenience the player faced due to a technical issue, and stated that the balance would be restored to the player's account. The player confirmed that the funds had been credited and the complaint was resolved.