ComeOn! Casino - Player’s account locked, money lost.

I've been using ComeOn Casino for a period of time and find myself unsatisfied with the any and all outcomes ive had with the 24/7 customer support. Everytime i've mentioned making a complaint with any outside entity i've been kicked off the gaming app and locked from my account. First incident occured sometime ago and was eventually compensated some gaming credits- how very unsatisfactory when my intial request was a simple refund of my money.

More so recently, i've been more attentive and obervant of my account credits specifially during game play- reasons being over periods of time it seemed as though credits were depleting faster than I would play them. I was spinning one of my favorite games at 40 cents per spin and whether with or without winnings my account balance would jump and reflect numbers that would add up with what I calculated mentally- its 40 cents a spin with winnings usually no more than a dollar, not very difficult atleast not for me.

Upon more than enough convincing, I turn to the support to inquire if there is a possibility and whether they can confirm if my account is logged in on more than one IP address. Simple question, I think but the service represenative (by the name of Neil) replys if whether or not I can access my gaming history to confirm/prove of my suspicions. I replied very firmly that his ability to access this information is is within his capacity and more so his job responsibility but doesnt in anyway address my inquiry and concern. Upon further senseless discussion his reply to me was that my last 3 log ins were from the same IP address; again not really responding to simple yes or no question of if whether or not my account is logged in on other IP addresses.

I can confirm that this is all inaccurate and that I have been infact logged in on 2 different IP addresses within the same hour: my laptop using wifi and then cell phone using wireless network. ComeON has been lying to me, making me run around and do unnecessary tasks to prove myself while in all likliness stealing my money... now I am locked out, again and out over a period of thousands of dollars!

I think its also important to mention that through this account I recently requested an update and change in email address and was made to seem like I have two accounts. During this change in update in information I was made to believe that the account was updated and email addresses changed but found log in using the previous email address successful.... very very poor software

Dear pranteaur,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ComeOn! Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you informed the casino that one of your accounts hasn't been closed as per your expectations?
• Have you made any deposits onto your account after you requested the email to be changed?
• Was there any remaining balance on your casino account before it was closed?
• Could you please specify what the disputed amount of Can$1000 represents in this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas;

Have you informed the casino that one of your accounts hasn't been closed as per your expectations?

I am not with the belief that there are 2 active accounts since my intent was to update and change my email address all within the 1 account profile. Rather there a possibility that the one account linked to 2 email addresses.

Have you made any deposits onto your account after you requested the email to be changed?

Yes, I have... not fully aware that 2 email addresses were linked to the one profile/account

Was there any remaining balance on your casino account before it was closed?

Are you referring the account I am kicked out from and now restricted from using? or are you under the notion that I previously closed an account? Im unclear with what your asking me

Could you please specify what the disputed amount of Can$1000 represents in this situation?

There is no formal dispute other than previous requests to have deposits refunded for various reasons

Could you please specify what is the reason you gave to the casino when asking for deposit refunds?

Do I understand correctly there was no active balance on your account after your account was closed?

Dear pranteaur,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.