The player from Germany reported an issue where a €20 bet unexpectedly increased to €70 without manual input. They expressed concern over potential software errors and believed the casino was deliberately manipulating outcomes. The Complaints Team attempted to investigate the issue by requesting additional details from the player but ultimately had to reject the case due to a lack of response. Consequently, no further investigation or solutions were provided.
Coins.Game Casino - Player experiences unexpected bet increases.
Amount: €300
Coins.Game Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Sensitive attachment
Sensitive attachment
3 weeks ago
Translation
I placed a €20 bet at Dince, and suddenly the amount jumped to €40, then to €70 without me manually increasing it or doing anything else.
Here's a tip for everyone: the casino lures you in with initial wins. After that, it completely takes advantage of you, and my colleague wasn't even willing to check if there was a software error.
Automatic translation:
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Public
3 weeks ago
Dear Scofield8287,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you encountered with your bet at and understand how frustrating this must be.
To help us investigate and better understand what may have happened, could you please provide a few more details?
- Could you clarify the exact sequence of events that occurred when you placed the initial €20 bet? Did you notice any specific notifications or changes on the screen when the amount jumped to €40 and then €70?
- Have you experienced similar issues with unexpected bet changes on this platform before, or was this an isolated incident?
- Did you contact the support directly regarding this issue? If so, could you share any responses or explanations they provided?
- Would you be able to share screenshots or records of this particular betting transaction? This information could be very useful for our investigation.
Please feel free to send any relevant communication, including screenshots or email records, to petronela.k@casino.guru so we can thoroughly review your case.
Your cooperation is essential in helping us address this issue. Without your input, we may not be able to proceed with resolving this matter effectively.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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Public
2 weeks ago
Dear Scofield8287,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
