Coins.Game Casino - Player believes that their withdrawal has been delayed.

I submitted my withdrawal earlier today and in the past the withdrawals have always taken 20 mins or less to be approved but I submitted it several hours ago and it still hasn’t gone through. The price of LTC has been trending upward and I’m wondering if maybe they aren’t waiting for the price to drop before approving the withdrawal. Either way, the are purposefully withholding my withdrawal but won’t give me a good reason as to why.

Dear Bamboozler7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Bamboozler7 and the Casino Guru team!

According to our information, the player’s withdrawal was successfully approved; we sent the corresponding screenshot to kristina.s@casino.guru.

Unfortunately, delays in withdrawals may be present for various reasons, and the LTC network may also be heavily loaded; unfortunately, such problems are beyond our control.

Thank you for understanding!

Dear Bamboozler7,

Have you received your withdrawal from the casino yet?

Dear Bamboozler7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.