The player from India had made a withdrawal request in cryptocurrency on August 29 and despite the status showing as successful on September 4, the funds had not been received yet. We had advised the player to wait for at least 14 days after the withdrawal request before submitting a complaint, as such delays could occur due to reasons like KYC verification or high volume of withdrawal requests. However, due to lack of response from the player to our messages and questions, we had to reject the case.
ClubRiches Casino - Player's crypto withdrawal is delayed.
Amount: 7,530 INR
ClubRiches Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
29 aug I made a withdraw request than verification mail coming i verify my account it's verified n my withdraw showing successful in there site on 4 sep but i didn't received any thing I made a withdraw request in ltc crypto till now not received no live chat option or nor any reply in mail please help me
It's my crypto address -
ltc1q5z3xn6ma6ftvkkem2e4qfg2tgnrv98l7m2hehh
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8 months ago
Dear Aman2022,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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8 months ago
Dear Aman2022,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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