Club Player Casino - Player's withdrawal is delayed and account is questioned.

I have an account with enclave and the casino platform name is

clubplayercasino.com

my email is s*************@yahoo.com

i was given a 30$ chip from the casino in there message center at the casino. I had played out the bonus and met the required play through . I decided to with drawl after they had me deposit 10$ in lite coin in order to validate my account to there casino. I had made a withdrawal for 1000.00$ usd then they said that I was only eligible for $100 withdrawal but that might $10 and $12 in Litecoin that I sent would get also refunded so that would be the total of $112 after that I was only eligible for $94 withdraw I had turned in all the documents they need to verify my self id

cable bill and they told me it would be a couple days for them to review it after few days. I emailed them back and they said it would take 7 to 10 days so I waited 7 to 10 days and when they got back to me, they said that I had two accounts, which is not true. I looked on the enclave today. at Club player casino And tryed to use the free chip they offered me and said I couldn’t because there are two pending withdrawls

I feel the casino is not being forthright with my winnings and never even returned the litecoin that I deposited. It still says pending ?

Dear polishedturd415,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Dominika

In regards to the withdrawal, I was told that I would get my initial deposit of litecoin back. I did not,also I did not get any withdrawal . And you said I was only eligible for 93$? How is that my receiving my deposit for verification process wasn’t even returned. I do not have two accounts. I feel I should get back what was in process from the two withdrawals.

Dear polishedturd415, I kindly ask you to respond to my questions. Failure to do so will result in the rejection of your complaint, as we cannot assist you without your cooperation.

Dear polishedturd415,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Iam not sure my girlfriend I think but she doesn’t gamble there I do I only have one account . My girlfriend does gamble a lot but I passed the verification yes

your question was …

from the same Ip address my girlfriend and I live here but people come over all the time I tell people were I gamble I don’t know if that means they have tried it at the apartment I don’t know ?

Dear polishedturd415, please allow me to ask you a few more questions.

Is it possible that your girlfriend used the same bonus?

Is there a chance that you and your girlfriend play on the same device?

Dear polishedturd415,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.