HomeComplaintsClub Player Casino - Player's withdrawal is delayed and account is questioned.

Club Player Casino - Player's withdrawal is delayed and account is questioned.

Amount: $1,094

Club Player Casino
Safety Index:Above average
Submitted: 12 Sep 2024 | Case closed : 21 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from California had requested a withdrawal of $1,000 three weeks ago but faced issues as the casino claimed he was only eligible for a total withdrawal amount of $112. Despite submitting all required verification documents, the casino accused him of having two accounts, which he denied, and he had not received his initial Litecoin deposit back, which remained pending. The Complaints Team had extended the inquiry period to allow for player responses, but the player did not reply to the questions posed. As a result, the complaint was rejected due to lack of communication.

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3 months ago

I have an account with enclave and the casino platform name is

clubplayercasino.com

my email is s*************@yahoo.com

i was given a 30$ chip from the casino in there message center at the casino. I had played out the bonus and met the required play through . I decided to with drawl after they had me deposit 10$ in lite coin in order to validate my account to there casino. I had made a withdrawal for 1000.00$ usd then they said that I was only eligible for $100 withdrawal but that might $10 and $12 in Litecoin that I sent would get also refunded so that would be the total of $112 after that I was only eligible for $94 withdraw I had turned in all the documents they need to verify my self id

cable bill and they told me it would be a couple days for them to review it after few days. I emailed them back and they said it would take 7 to 10 days so I waited 7 to 10 days and when they got back to me, they said that I had two accounts, which is not true. I looked on the enclave today. at Club player casino And tryed to use the free chip they offered me and said I couldn’t because there are two pending withdrawls

I feel the casino is not being forthright with my winnings and never even returned the litecoin that I deposited. It still says pending ?

Edited by a Casino Guru admin
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3 months ago

Dear polishedturd415,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
  • Could you please advise if you have passed the KYC verification?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Dominika

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3 months ago

In regards to the withdrawal, I was told that I would get my initial deposit of litecoin back. I did not,also I did not get any withdrawal . And you said I was only eligible for 93$? How is that my receiving my deposit for verification process wasn’t even returned. I do not have two accounts. I feel I should get back what was in process from the two withdrawals.

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3 months ago

Dear polishedturd415, I kindly ask you to respond to my questions. Failure to do so will result in the rejection of your complaint, as we cannot assist you without your cooperation.

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2 months ago

Dear polishedturd415,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

Iam not sure my girlfriend I think but she doesn’t gamble there I do I only have one account . My girlfriend does gamble a lot but I passed the verification yes

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2 months ago

your question was …

from the same Ip address my girlfriend and I live here but people come over all the time I tell people were I gamble I don’t know if that means they have tried it at the apartment I don’t know ?

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2 months ago

Dear polishedturd415, please allow me to ask you a few more questions.

Is it possible that your girlfriend used the same bonus?

Is there a chance that you and your girlfriend play on the same device?

Edited by a Casino Guru admin
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2 months ago

Dear polishedturd415,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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