Club Player Casino - Player’s withdrawal is delayed due to excessive verification requirements.

On May 25,2024 I made a deposit of $50 dollars and had claimed a no rules no playthrough bonus in which I hit a minor jackpot on Cash Bandits 2 bringing my withdrawable balance to $1077.12. I instantly claimed withdrawal and have jumped through hoop after hoop after hoop and still am getting the run around. I only had to withdraw options Check or Wire Transfer, I picked wire transfer and used my PayPal Debit account as my bank because I have an account number, routing number and a swift code for International wire transfers everything needed for a wire transfer. My identity and home address had been verified with my photo drivers license long before the day of my winning however I was instantly met with needing more proof of identity. Even though my address is on my license I was required to show a piece of mail with my name and address after submitting a government letter from the state of maine, I was told it had to be a utility bill in which I didn't have due to living with a family member and was told utility bill only so I submitted a bank statement with my name and address and was told again utility bill only so after getting the electric bill switched to my name I submitted the bill and finally passed that part. After a couple days goes by I was told they don't accept PayPal as a way for me to collect my winnings so after a day or two trying to use what I had for accounts and being denied and trying to use my mother's bank account and was told that's not acceptable either so I opened a new checking account and on that same day my withdrawal which had been pending for denied in guessing because it exceeded the 7 days it's says it will take which this happened yesterday June 2, 2024. Luckily my winnings went back into my withdrawable balance and I submitted a new withdrawal and spoke to an agent to confirm everything is good now and all their needs and expectations have been met finally and was confirmed it has and now I just got to wait for the transfer to take place. So this morning June 3, 2024 I get an email from Elena, a financial manager stating that a bank statement with plenty of banking activity is required to prove its a task bank account. I just made the account yesterday and stated that so there's no statements or activities to show. In the same email she asked if I have a crypto address. I asked what crypto currency address would you like bitcoin which I provided or some other crypto currency in which I have yet to hear back and I just spoke to an agent who said just reply to the email with my bank statement and a bitcoin address lol. I said there's no statement and he said I'll have to wait till I have some history with my bank and have a statement that I can provide so it could be months from what I'm hearing so I asked well why the bitcoin address and he said so that it could be used and so my reply was then the bank statement is irrelevant and was told "no, the bank statement is still required before the withdrawal is sent regardless wire transfer or bitcoin" lol. I honestly would care less if it wasn't for my $50 dollar deposit but after all this I'm more determined to get every cent of my winnings which is what lead me to looking up Club Player Reviews and stumbled upon this site and figured screw it and submit my journey thus far with them.

Hello Jbuggz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what kind of transactions you should have on the bank statement? Did you deposit from that bank account into the casino? When was the last time you spoke to the casino and what was it about? What did they respond when you informed them that it is a new account and that's why there are no transactions yet?

Looking forward to your answer.

Regards,

Nick

The email nor the agent I spoke with specified what they are looking for as far as transactions and the terminology they used was "a bank statement with activity" however there are absolutely zero activities as of now with that bank account and I'm not really in a position where I can create any activities. And with that when I was denied from using my paypal and creating a new bank account was discussed why was I lead to believe creating a new account would fix everything along with one would think when they were discussing the creation of a new personal bank account to use for their wire transfer wouldn't you think they could have mentioned this whole needing a statement with account activity? It's like they keep adding to the expectations after I accomplish the previous task. It's like they are creating ridiculous things for me to do and maybe not expecting me to get them done or didn't expect I would get them done so quickly so they're like oh you did that pointless thing we asked you to do... well we actually forgot there's another task we need you to do. Oh you did that as well... well turns out there's this other task we completely forgot about. Sorry for the rant lol. And to answer your other question, no it wasn't this new bank account used to fund my Club Player account, I actually used funds I had in my paypal and completed the transaction using my paypal debit card. As far as last spoke with them that would have been yesterday June 3rd, 2024 around 1pm eastern time and it was to go over the email. I started it's a 2 day old bank account therefore there's no statement which I was told I'll have to wait then until I get one which is completely ridiculous mostly because of everything they've asked of me and I quickly completed plus asked about what exact crypto currency address am I being asked for and was told bitcoin.

*Update* I woke up to an email from one of Club Players financial managers stating their appreciation for my email response in which I provided my crypto wallet address and they went ahead and updated my profile with it as my way of accepting withdrawals and once my withdrawal gets approved which can be up to 7 days from the day I submitted my request my funds will be sent via bitcoin to my address provided. So I'm hoping this means there's not going to be anymore games or run around and that my winnings will finally be sent. We shall see.

Update* I still haven't recieved my winnings and haven't heard anything from Club Player or Guru.

Update#3* was suppose to finally get my winnings today however I didn't and Club Player said give it another 24 to 48 hrs. Today marks exactly 2 weeks since I won that mini jackpot and tried to withdraw my winnings and I'm starting to think this is all show and there's no winnings I'll ever actually recieve. And it appears Guru has forgotten about me, haven't heard a peep from anyone.... 😒

Update #4 - My winnings have been sent to a Bitcoin address I own yesterday morning at 9AM it's now been 15 hours and I still have not recieved it but hopefully I will soon.

Hello Jbuggz,

As it might take a while for the money to appear on your address, please let us know within a week if the money arrived.

Dear Jbuggz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.