The player from California had passed the KYC process but encountered issues with a withdrawal. The casino requested additional sensitive documents for residency verification that the player deemed unnecessary. The player claimed that no terms had been broken and perceived the casino's requests as excessive. Eventually, the player provided the required documents, and the withdrawal was processed successfully. The complaint was marked as resolved by the Complaints Team.
The player from California had passed the KYC process but encountered issues with a withdrawal. The casino requested additional sensitive documents for residency verification that the player deemed unnecessary. The player claimed that no terms had been broken and perceived the casino's requests as excessive. Eventually, the player provided the required documents, and the withdrawal was processed successfully. The complaint was marked as resolved by the Complaints Team.
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