Lucky Circus Casino - Player's withdrawal has been delayed for weeks.

Hi I've played this casino able times i enjoyed it but when it comes to withdrawl its been brutal the 1st time I withdrawled I had to fight for my winnings I did get it eventually and it was due to documents ect okay so now I'm varified decide to deposit again thinking I'll be okay since I was varified I play many sites and this last withdrawl has been the worse yet. I won't on jan3 and never got my winnings I won fairly on real money waited a bit nothing so I looked Into it literally got sent on a wild goose chase for last month and half support is all over the place with responses telling me the same thing over n over long story short its been a nightmare... to me one of the worse it should not be like this when it was approved an then nothing... it's very phishy I am still sitting here without my withdrawal and being told it was sent to me but my banks told me there is no withdrawl transaction sent and they neee to resend it the casino just keeps saying the same to prove it which I have many times nothings changed I'm so sick of repeating myself that after q month and some of fighting ive given up which sucks cause it was my winnings fair and square that I did not get but being told I did ... the last was they wanted a transaction number from my banks what how do I get that if my banks literally said there was no transition which there wasn't???? ... it's been so bizarre cause ive never had issues like this and yah no did not get it... ive got nowhere and I've tried everyday and sent them everything they asked for to be in same spot as i was in the the beginning n im disappointed...I could have used this money many times and I think at this rate I'm not going to get it. So frustrated same answers even tho I've showed the proof and explained over n over so for me 0 starz all around for this casino in my options beware !!!

Also when you get a withdrawl gigadat sends are email saying we got your withdrawal request and then u get sent the funds I never got this which with every withdrawl ive gotten ive gotten this email. I just tried to contact them again today and ive got nothing back gp figure...I'd really like my money if you guys could help ive been respectful lil short but never rude the emails wirh then are long.

Dear calhouncrystal538,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please share screenshots from your withdrawal history with the status of the transaction visible?
• Do I understand correctly you opted for a bank transfer as a withdrawal method? Was it the only time you used that method for withdrawals?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Dear calhouncrystal538,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear calhouncrystal538,

Thanks for sending the information. I apologize for overlooking your email.

Did the casino correct the error and process the payment using the correct identifying email?

Please let me know.

No still havnt received nothin

hi Tomas I sent you the lastest to your email I haven't heard anything n was kinda giving up at this point I guess ....... would be nice to still get it of course

Thank you very much, calhouncrystal538, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear calhouncrystal538, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Lucky Circus Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? The player shared communication with casino support, and there was supposedly a reply from a payment provider, in which they claimed to send the money to the wrong email address. There was a typo, and instead cryStal, they wrote cryAtal in the player's email address. Can you please check if the typo can be the reason why the money hasn't reached calhouncrystal538?

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hello Crystal,

We apologize for the inconvenience and frustration caused by your withdrawal. After reviewing the situation, we can confirm the transfer was processed correctly on our end. However, we understand how disappointing this has been due to the ongoing communication issues.

As a gesture of goodwill, we have decided to return the funds to your player account to resolve this matter promptly.

For your next withdrawal, we recommend contacting us before requesting it to ensure everything goes smoothly this time.

We wish you a good day!

Thank you for checking the player's issue, Lucky Circus Casino.

Dear calhouncrystal538, could you please verify if the funds have been credited back to your casino balance? If so, can you go ahead and submit a new withdrawal request? We also recommend reaching out to casino support first, as advised by the casino representative. Please keep us updated on the outcome.

Dear lucky circuscasino,

Thank you for your prompt response regarding my withdrawal issue. I appreciate your stront efforts to rectify my situation and your gesture of goodwill. I have contacted support and re requested my with drawl, for future withdrawals I will proceed with extreme

caution, as I've learnt a huge lesson here and will always make sure to proceed when all the information is correct. Again thank you for your meanfulness regarding this situation ,my options have definitely changed based on the outcome today and will recremend your casino to others in the future.

Thank you once AGAIN for your assistance.

Best regards,

ONE HAPPY PLAYER

HAVE A GREAT DAY !

PS. To casino guru THANK YOU ! For all the help and support regarding this matter I am extremely apprective as this withdrawl was very important to me and my gratitude is everlasting its great to know such an awesome site is here for casino issues and the process was prompt and easy to go threw !!!! 🙂

Dear calhouncrystal538,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru