Cloudbet Casino - Player feels ignored by casino's customer service.

I need your help getting the casino to respond to my emails. They're not replying, they refuse to speak with me, and they're completely ignoring me.

I feel cheated; there's no customer service in this company.

Please, Casino Gurus, help me.

I have thousands of emails without responses and plenty of evidence to back me up.

Dear Ramirocb,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cloudbet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate why are you trying to contact them, what is the issue exactly? I will be waiting for your reply patiently.

Best regards,

Nick

I realized that in the event of any problem you have at CloudBet, they hide behind contradictory terms and conditions, without the desire to help the client and they also do not answer your messages, not only from an email, from many other email domains that I have sent, at first they answer you but when they know that it is from the account that they assume is "problematic" they wash their hands.

They say they refer you to a higher technical area but they never give you the details, and they don't respond to you.

I have sent many messages and all without response, I leave a screenshot for you to see.

Therefore, there is no customer support system in this organization.

Greetings Guru's,

I don't see it being treated fairly due to any situation that may arise.

It is a particular case of deposit, in that they never sent me a technical evaluation and I am still waiting for it as they had told me.

They only talk to me about the operational customer service area.

But I need a justification for it, since I am desperate, going through a terrible and desperate situation.

This casino could be more empathetic and humane in the face of diverse and divergent situations that arise.

In fact, they keep sending me no-reply emails stating that deposits continue to be made into the account and the account is blocked... The last one was, for example, 3 days ago and the account has been blocked for more than a week. (+ 7 days)

Even seeing the page and observing the advertising they do, they do not guarantee a 100% refund bonus to play on their website, therefore, they then hide under the false premise that it is written somewhere but is not in the advertising itself .

Therefore, they use everything they can to avoid returning the money due to a situation that has arisen and not giving you any refund or any possibility in the face of evidence and proof sent, plus they ignore you and block your user.

Dear Ramirocb,

I still do not understand your case as you are describing multiple situations without any further explanation. What kind of deposits are you talking about? What bonus are you talking about? Why did the casino close your account? Why should they pay any refund?

Dear Nick, I hope u r fine,

I trust this message finds you. My name is Ramiro C****, and I am writing to address a critical matter concerning an unauthorized deposit on cloudbet website.

On 10/01/24, an unknown individual mistakenly deposited 964 USDC into an account with my personal information on their platform. Despite my immediate reporting of this incident to their customer support, I have yet to receive any resolution or communication regarding the refund.

I must emphasize the urgency of this matter as the funds in question are not only my sole financial resource but also crucial for the well-being of my family. The current situation has taken a toll on my mental health, causing significant distress and hardship.

Your immediate attention to this matter is crucial, and I expect regular updates on the progress of my case. If there are any additional steps required from my end, please communicate them promptly.

I understand that resolving such matters can be complex, but I implore you to expedite the refund process in light of the severe impact it has on my life and my family's circumstances

I leave legal documentation, according to the casino representative.

I hope this message reaches you with a sense of urgency and compassion. I am writing to convey the dire circumstances my family and I find ourselves in due to the unresolved matter of an unauthorized transaction on an account with my personal information in cloudbet

As a direct consequence of this situation, we are currently living on the streets, facing extreme hardship and uncertainty. I implore you to consider the gravity of our situation and the urgent need for your assistance. My family's well-being and our ability to return to our city of origin hinge on a swift resolution to this distressing matter.

I understand the complexities involved, but I am reaching out in a state of desperation, seeking your empathy and expedited support to rectify this issue. Any assistance you can provide would be a lifeline for us in this challenging time.

Thank you for your understanding and prompt attention to this matter.

I need to make it clear that I am not a player, as soon as I was notified of this situation, they blocked my account and did not respond to the hundreds of messages I have sent.

Therefore, I consider that they have no way of empathizing with the terrible situation that one is experiencing with their family, due to the malice of another person.

Kind regards,

Ramiro

Regrettably, we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.