The player from Germany had experienced a delay in receiving a promised refund from Cleopatra Casino, which had been due on March 17, 2024. After communicating her issue, she had confirmed that her account had been closed and she was awaiting the refund. Following a brief correspondence with the Complaints Team, the player had informed that she received her refund. Consequently, the issue had been marked as 'resolved' by the Complaints Team.
Cleopatra Casino - Player's promised refund delayed.
Amount: €100
Cleopatra Casino
Safety Index:Below averageSafety Index
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6.0
Cleopatra Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Translation
Hello, Cleopatra Casino promised me a refund/payment on March 17, 2024. Regrettably, I have still not received the refund.
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9 months ago
Hello Lesa,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cleopatra Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did your account got closed and how much did you deposit since your request to close it? Did you forward them all the requested information from the e-mail?
Please note that every payment may take up to 14 days to be processed so I can recommend to wait only for now.
Looking forward to your answer.
Regards,
Nick
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9 months ago
Translation
My account is closed. Today I spoke to Cleopatra again about paying out my refund
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9 months ago
Dear Lesa,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
