The player from Finland had his winnings cancelled due to allegedly placing a single bet greater than 30% of the last deposit. We’ve rejected this complaint as per the player’s explicit request.
Classy Slots Casino - Player’s winnings have been confiscated.
Amount: €450
Classy Slots Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
45e initial deposit, I won money. the casino has a rule that the maximum bet on the deposit must be 30%.
45 divided by 100 times 30 is 13.50e
one game I had a 12.5e bet and based on that removed my 450e withdrawal as well as the other about 800e funds.
I didn't play too big a bet but the casino just claims that the 12.5e bet is too big even though the rules are 30% of the max bet on the deposit. So I haven't broken any rules but the casino is breaking them itself !!
Automatic translation:
Public
Public
3 years ago
Dear Jan,
Thank you very much for submitting your complaint and forwarding relevant communication. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.classyslots.com/general-terms-conditions/?lang=en:
"Betting rules
. Winnings and Betting Rules
. Real Money (deposit) Betting Rules:
Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play. This includes purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit."
Could you please confirm that you haven’t activated any bonus when depositing funds into your account? Please forward your cashier and game histories to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
i had a bonus the first time i registered an account.the deposit was 45e and i took the bonus.
I recycled the bonus successfully, I still asked the customer service chat if the recycling was complete and it was.
I then made the first withdrawal and got withdrawn 450 euros. they had a rule that the max 10x deposited amount can be withdrawn. there is no mention in the rules that you can withdraw more money after that.
after the first withdrawal I still had over 450e and continued to play with it, I got the balance up to 1000e when I tried to make another 200e withdrawal, the customer service contacted me and asked to withdraw 450e and I raised it, they called me and congratulated me on my win.
I guess then go for 6-8 days and they put in an email that I would have broken the rules and bring 450e + all account funds will be removed. they returned there to my account the original 45e deposit amount of money.
I haven't bought any bonus game features.
I asked for an explanation that show me the game event where that violation has been a nuisance.
i got this:
23/09/2020 16:09:04 4346488773 London Hunter 12.50 5.00 won.
and for this bet that 30% of the deposited 45e amount will not materialize when it is 13.5e according to all calculators
and I no longer had any valid bonus here but on 23.9.2020 all the money was real money and that bonus balance was also removed.
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Automatic translation:
calculator illustration
Public
Public
3 years ago
Translation
for me now a classy slot was enough, I just close my account there and I look out for casinos like that from now on.
i think someone should put a higher level message about these shit casinos that their license would be permanently revoked !!
now this debate can be closed.
Edited
Automatic translation:
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