Classy Slots Casino - Player’s deposit via Bitcoin got lost. Investigation takes too long.

I Deposited through bitcoin a few times and account was credited accordingly, but the last time it was declined, so I contacted the operator on live chat,  as you rarely get a response from email ,the guy asked me to send proof of the bit coin transaction so I screen shot my transaction with the bitcoin address of classy slots ,from my coinbase wallet, also took a photo from PC showing the transaction, sent this proof to the casinos support email and I even attached it on live chat, and they said it would be forwarded to the financial team ,a day later I get a call from the casino asking me to make a deposit for a great bonus ,and I explained that I would not deposit again until I had my previous declined deposit returned, and the Operator had no idea about my issue and would contact the financial team to chase up ,that was nearly a week ago now and in this time I have sent more emails asking for a response on the matter but still no reply or any contact ,very upset and annoyed.

This casino must be avoided terrible customer support if any and they seem to make there rules up as they feel like it .

Hello James.

Thank you very much for submitting a complaint through our website. Unfortunately, this case looks like a payment provider issue. In situations like this, where the casino didn’t receive the deposit, they need to contact the payment provider and ask them to investigate the matter. Usually, this is very time consuming and does not depend only on the casino. We fully understand the frustration you feel, but we need to wait a little longer until we can consider this case as a justified complaint. I hope you understand.

Regards, Matej

Hello James.

Do you have any update regarding your transaction? In case that you still missing your funds, could you please send us transaction details? (from screenshot what you sent us)

Regards, Matej

Still waiting  for a resolution from casino ,I cant understand why it takes so long over two weeks now ,something tells me i wont get a answer and i wont use bitcoin deposits again !

Hello James.

I would like to try to investigate what happened in your case, but as I wrote before, I need more information about your transaction.

From your screenshot: View Transaction option. Or you can try to search by yourself. Here is a tool where you may be able to find more information: https://www.blockchain.com/explorer

Please send me more info or result of your search.

Regards, Matej

You know what I'm just not interested anymore, I'm done so you can close this case for the sake of £50 I'm never online gambling again ,especially on bitcoin, who knows if there's an inside worker who somehow hacks the deposits to send bitcoin to his/or her own account I'm just done but thanks for your support.

Hello James.

Thank you very much for your reply, but please could you send me the detailed info about the transaction. I really would like to know what happened. I will close the case, as you requested. In a case that I will get some info, I will let you know.

Regards, Matej

Hi the money has now been credited to my account. 

Thank you for an update.

Do you know where the problem was?

Can I close the complaint?

I had no explanation just that it had been credited ,thanks for your help you can close the complaint.