The player requested a withdrawal of €400. She waited for a longer time, but she didn’t receive her money. The casino didn’t respond to her messages. We rejected the complaint because the player didn't respond to our messages and questions.
I've lost a considerable sum to the casino and I finally wins € 400 and now I try to repatriate them, the time already gone eights weeks. My email is not responding and now the site seems to be closed.
Dear Teija,
Thank you very much for submitting your complaint. I’m very sorry to hear about the issue with your withdrawal. I would like to know if this was your first withdrawal. Also, is your account verified?
I also checked their website and it seems to be working for me. Is there any error shown when you try to reach it?
Please be informed that this casino has a very bad reputation rating on our website, but I hope I will be able to help you anyway.
Thank you in advance for your reply.
Best regards,
Kristina
Hey!
There was no first bet and I was blamed for days not finding the site. Now it seems to open but I'm not playing anymore.
T: Teija
Hello Teija,
thank you for a quick reply. You mentioned you do not play at this casino anymore. Are you interested in resolving this complaint anyway? Please let me know.
Have a nice day.
Kristina