HomeComplaintsClassy Slots Casino - Player is experiencing problems with her withdrawal.

Classy Slots Casino - Player is experiencing problems with her withdrawal.

Amount: €400

Classy Slots Casino
Safety Index:Very low
Submitted: 14 Nov 2019 | Case closed : 03 Dec 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player requested a withdrawal of €400. She waited for a longer time, but she didn’t receive her money. The casino didn’t respond to her messages. We rejected the complaint because the player didn't respond to our messages and questions.

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5 years ago
Translation

I've lost a considerable sum to the casino and I finally wins € 400 and now I try to repatriate them, the time already gone eights weeks. My email is not responding and now the site seems to be closed.

Automatic translation:
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5 years ago

Dear Teija,

Thank you very much for submitting your complaint. I’m very sorry to hear about the issue with your withdrawal. I would like to know if this was your first withdrawal. Also, is your account verified?

I also checked their website and it seems to be working for me. Is there any error shown when you try to reach it?

Please be informed that this casino has a very bad reputation rating on our website, but I hope I will be able to help you anyway.

Thank you in advance for your reply.

Best regards,

Kristina

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5 years ago
Translation

Hey!

There was no first bet and I was blamed for days not finding the site. Now it seems to open but I'm not playing anymore.


T: Teija

Edited
Automatic translation:
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5 years ago

Hello Teija,

thank you for a quick reply. You mentioned you do not play at this casino anymore. Are you interested in resolving this complaint anyway? Please let me know.

Have a nice day.

Kristina

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4 years ago

Dear Teija,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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