The player from Spain claims that he was manipulated into changing his statement about the casino in order to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Hi, don't play aki. I was forced to change my mind about them in order to collect my winnings. This type of casino should be banned.
Dear Eduardo,
Thank you for submitting your complaint. Please, could you provide me more information and details? I’m not able to assist you with this case based on your current description of events. I can see that you have filed a complaint last month, which was closed as "resolved". You requested your account to be closed, but you changed your mind afterwards. I need more information to be able to help you with this case accordingly. Please do not hesitate to contact me; I will be waiting for your reply patiently.
Best regards,
Petronela