HomeComplaintsClassy Slots Casino - Player is dissatisfied with overall casino experience.

Classy Slots Casino - Player is dissatisfied with overall casino experience.

Amount: ??

Classy Slots Casino
Safety Index:Very low
Submitted: 09 Jan 2020 | Case closed : 27 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Spain claims that he was manipulated into changing his statement about the casino in order to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Hi, don't play aki. I was forced to change my mind about them in order to collect my winnings. This type of casino should be banned.

Automatic translation:
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4 years ago

Dear Eduardo,

Thank you for submitting your complaint. Please, could you provide me more information and details? I’m not able to assist you with this case based on your current description of events. I can see that you have filed a complaint last month, which was closed as "resolved". You requested your account to be closed, but you changed your mind afterwards. I need more information to be able to help you with this case accordingly. Please do not hesitate to contact me; I will be waiting for your reply patiently. 

Best regards,

Petronela

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4 years ago

Dear Eduardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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