Cherry Spins Casino - Player believes that their withdrawal has been delayed.

Hi please be smart and don’t ever bet on cherry spins casino they will not pay your winning and you will spent hundreds and thousands on this site.. 1st of all I talked with someone in the live chat and they told me the finance team was not available due to hollydays week end they told me that since Friday they said come Monday we will have some Answers for you .. now it’s Monday and no one is answering the call I have 5000$ winnings that I want to withdrawl and my money is not even debited from my gaming account this is a scam site my account is verify and they have my bitcoin key to make the withdrawl they will never pay you .. I will put my lawyer involved in this case in tired of fake site like this this site will be ban here in Canada they don’t have any problem when you deposit your money but soon as you want to withdral funds they start saying some bullshit I DO NOT RECOMMEND THIS SITE the ranking is too high should be listed as a scam site

Dear pocketas17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They don’t even answer they even told me Friday night that the finance team was ready to answer my demand and since Friday nothing happened the woman behind this site just tell me that she sent request to the finance department I have all the screenshots of the conversation they will not pay a penny of this 5000

They said the finance team will be back Monday but they also told me that they was ready to answer Friday night

And now my account has been blocked I can’t believe it

Thank you for your reply, pocketas17. Did you accumulate your winnings with or without an active bonus?

Have you tried contacting the casino regarding the blocked account? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

They just block the account with false reasons they don’t even answer this is a scam site don’t bet your hard worked money on this site they wil ml never pay you

Was the reason for the account closure shared with you by the casino? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

They told me I violated rules and they don’t even tell me what was the rules my account was verify all was good they even took my bitcoin key to send the money and just like this 2 days after they blocked the account very stupid

I spent hundreds on this site never have any message from them for any reason now I try.to withdrawl funds and they block me I called a lawyer they will have some news soon if someone want to join my case this is open

Thank you very much, pocketas17, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

hi I still have no answer from them my account was verify I sent the document they blocked me no answers in waiting for some people to join my case I will take my lawyer in this problem

Hello pocketas17,

I'm Michal, and I have taken over this complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Cherry Spins Casino to join the conversation.

Dear Cherry Spins Casino,

Could you kindly provide clarification on the reasons for the closure of the player's account? What specific rules or policies did the player allegedly breach? If this information cannot be shared publicly, please forward it to me at michal.k@casino.guru

Yeah they closed the account because they didn’t want to pay me my account was verify I have all the proof they told me the account will remain closed until we have more informations about it and they didn’t answer me one time since they closed my account this site is a scam I ijowxjwqt is a scam when I see one

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Why this casino is not closed yet ? There is only bad reviews how can we close this casino ?

How can you give a 6.8 note for this casino this make no sense they don’t pay anyone

Dear pocketas17,

I wanted to provide you with a quick update. I've successfully contacted the casino representative and am currently awaiting clarification regarding the alleged breach you were informed about.

I understand your frustration with the situation, but we require more information to thoroughly evaluate the circumstances.

I'm hopeful that the casino team will promptly provide us with all the necessary details. I kindly request your patience in the meantime.

They told me today that they can’t even tell me why they closed the account this is a scam site they keep referring me to their policies but can’t give me one answer my account was verify I made couple of deposits on this site I never had a problem now soon as I want to deposit they turned the situation as a problem list this casino as a scam site soon as possible people will get scam in the future by this casino there is now way for a 6.8 note they don’t pay their members and can’t even answer when they close our account like this

Soon as I want to withdrawl **

Dear pocketas17,

Although I managed to get in touch with the casino representative, they, however, just briefly informed me that their security team flagged breaches of the casino T&Cs, as has been communicated to you via email. Sadly, no further information or evidence that could shed light on the situation has been provided.

Without the necessary information or evidence, we are not able to fully assess the situation, and we are forced to close this complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react and resolve this complaint, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curaçao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know how they responded (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in established, licensed, and good-rated casinos to avoid disappointments like this in the future.

Best regards,

Michal

Casino Guru