Chancer Casino - Player's withdrawal is delayed and account support is inconsistent.

Good afternoon, I'm writing to express my dissatisfaction with this casino. The account verification was completed in just a few minutes, but when it comes to payments, they claim it takes three business days. However, they mention that the payments department does not operate on Sundays. I have screenshots of the chat to prove it.

The most frustrating part is that whenever I ask about this issue, I receive different, contradictory answers compared to what was said in previous chats. This is unacceptable for a recently established casino. It seems like I'm going to be left hanging.

I have already requested a withdrawal, and my KYC is verified. Out of curiosity, I asked in the chat if they could cancel my withdrawal request. To my surprise, they responded: "Just a moment, this won't take long, let me speak with the payments department." My reaction was one of disbelief - are they joking? They are ready to cancel withdrawal requests but not process them? Unacceptable for a casino that's been operating for one or two months. I swear, I just want to receive my money, and then I will immediately close my account.

I even asked if VPN usage was allowed; on the first day, they said yes, though I didn't use it. The next day, I wanted to play pragmatic games and asked again. To my shock, they said it was strictly prohibited. One person says one thing, another says something else. Player support is horrible. I don't think they know what they're doing.

Guru, please take control of this situation and help me receive my withdrawal as it was earned honestly without any violations.

Dear Madnessboy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chancer Casino.

However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

Please note using a VPN to gain access to games or game providers not accessible without it may serve as a justification for winnings confiscation or other issues, not just in this casino. I would strongly recommend you don't use such practice in the future.

• Could you please specify when you requested the withdrawal and whether it's still pending in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon , they say that it has already been transferred to my account in this case visa card , which is Revolut and usually Revolut is on time the money to enter because it is not the first time that I do this method . But so far nothing.

Another day and nothing. They say it's nothing to do with them as the whole process has already been done. How can they tell me that? If it had been done, I would have already received it because the method they say has been done for a long time in other situations. Anyway, new casino starting like this? I wouldn't recommend it to anyone!

Then I ask for proof of how it was sent to my account, what was the method, the data, all they can say is that they will send it to me by email as soon as possible and nothing. I really smell that I've been scammed by this casino.

As I suspected, they returned the money to the player's account, so I just cashed out again and they canceled it saying to enter the card that was deposited. When the withdrawal was made with the same data. Casino is a fraud!

If you want, I can show you the screenshots of the conversation, showing how contradictory the things they say are.

Thanks for the update.

Please forward your interaction with casino support regarding the issue and any other supporting evidence to my email at tomas@casino.guru

Hi Tomás, I'll do that, I'll send you all the screenshots I've taken, how contradictory they are. They're always winding me up, one hour they've already sent the payment, another they're processing it, then three days later they come back to me with the story that they've processed it today. I hope you can help me, Tomás.

Today, the 27th, the cash out made on the 24th was returned once again to the player's account, so I ended up spending, this casino is a waste of time! They roll up, they roll up. But they don't pay out, they always return the money to the player's account to finish playing.

Dear Madnessboy,

Do I understand correctly you played down your winnings?

What is your withdrawable balance at this time?

Dear Madnessboy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thomas, the money was returned once again, they did it three times! It was returned to the player's account, and I ended up spending it. In short, this casino is worthless and an authentic fraud!

Dear Madnessboy,

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.