The player from France, who was fully verified and had made successful withdrawals in the past, had issues with blocked withdrawals. Despite having contacted customer service, he received no response for a week. We had attempted to mediate with the casino, but due to their history of non-cooperation, we were unable to resolve the issue. Consequently, the player's complaint was closed as 'unresolved', which negatively impacted the casino's overall rating. We had advised the player to steer clear of this particular casino.
CBet Casino - Player's withdrawals are blocked.
Black points: 555
Amount: €4,000
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
6 months ago
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6 months ago
Translation
They're not paying out withdrawals
They've blocked my withdrawals and are telling me to check my gaming account and to contact them via email. I'm extremely disappointed that I played here because of
Trustpilot and their false reviews 😭.Automatic translation:
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6 months ago
Dear goldybai3288,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you passed the full KYC verification?
Have you contacted customer support as suggested in the error message?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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6 months ago
Translation
Hi, yes my account is fully verified and I made two successful withdrawals, one of which arrived after 5 days and the other instantly. And I'm an Italian player.
Automatic translation:
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6 months ago
Translation
I contacted customer service and they told me to wait for their email. It's been a week but I haven't received the email
Automatic translation:
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6 months ago
Dear goldybai3288,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
