The player from Argentina had requested a withdrawal three weeks prior but had not received a response from the casino. Despite having made successful withdrawals in the past, passed the KYC verification, and not used a bonus on his account, his current withdrawal request remained unaddressed. We had attempted to mediate the issue with the casino, but due to the casino's history of non-responsiveness, we were forced to close the complaint as 'unresolved'. This negatively impacted the casino's overall rating. Unfortunately, this was a common practice for this particular casino, and we recommended avoiding it in the future.
CBet Casino - Player's withdrawal request is delayed.
Black points: 1206
Amount: 13,000 ₮
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
11 months ago
Public
Public
1 year ago
Translation
I requested a withdrawal on 20/10 and 21/10 and I still haven't received a response.
Automatic translation:
Public
Public
1 year ago
Dear AlanPicho,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
1 year ago
Translation
Good morning Veronika.
I hope you are well.
Thanks for your prompt response.
I was able to make withdrawals before, of a smaller amount, I passed the KYC verification, I never used a bonus on my account.
In this case I am asking either to allow the withdrawal to be made or to refund the money to the account.
I didn't receive any response.
Greetings.
Automatic translation:
Public
Public
11 months ago
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
