The player from North Rhine-Westphalia had won 5600 Euros and had requested segmented payouts. However, the casino had canceled these payouts and allegedly transferred the funds to an unknown cryptocurrency account. The player had claimed that the casino used the excuse of their account being hacked to justify this action. Despite our request for further details and communication records with the casino, the player did not respond. As a result, we were unable to investigate the matter further and had to reject the complaint.
CBet Casino - Player's winnings were sent to an unknown account.
Amount: €5,600
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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2 months ago
Translation
This casino is a scam. Never deposit money there. I won 5600 Euros and requested this to be paid out in segments of 1500 Euros each. After waiting several days, the casino did not pay out, they then cancelled the payouts and transferred the money to an unknown cryptocurrency account. Following this, they tried to convince me that I had fallen victim to fraudsters and that I should contact the fraud department. Please, do not deposit money, you will never receive your winnings.
Automatic translation:
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2 months ago
Dear masa341,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please share a more detailed explanation of the explanation given by the casino?
- You can share your communication with the casino here or send me the information to my email at tomas@casino.guru
- Have you used the same payment method for withdrawals from this or other casinos in the past?
- Have you used the same payment method for deposits?
Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Translation
Hello, I only deposited into this casino via bank and therefore also made the withdrawal via bank transfer. The casino now wants to make it clear to me that my account has been hacked. Of course, this is just an excuse and they independently transferred the money to an unknown crypto account
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2 months ago
I am sorry but I'll have to insist you send me your correspondence with the casino regarding the issue, so we may understand the situation.
Send it to my email at tomas@casino.guru
I apologize for the inconvenience.
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