The player from Peru was unable to withdraw 2,000 PEN via bank transfer from a betting site for two weeks. Other withdrawal methods such as crypto and E-Wallets also failed, and attempts through bank transfers were repeatedly rejected despite being assured by CBET's support that the issues were resolved. We informed the player that due to the casino's consistent lack of response to multiple complaints, including his, the complaint was marked as unresolved. The casino's rating was negatively affected, and players were advised to avoid this casino.
CBet Casino - Player’s bank withdrawal has been delayed.
Black points: 127
Amount: 2,000 S/.
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Good evening.
The past two weeks have been a nightmare with this betting site. I am unable to withdraw 2000 PEN via bank transfer.
They tell me I can't withdraw through crypto (I tried, and it didn't work either).
I can't use E-Wallets (I also tried and it won't let me).
The only option available is bank transfer, and after 24 hours, the withdrawal is rejected.
I enter my bank (BCP), my account number (CCI: 00219417962662002790)
And still, nothing.
CBET's support team just tells me they'll create a ticket.
Then I receive an email from: Seguridad CBET saying: "The issues have been resolved, try again in 24 hours".
I try again, and the cycle repeats.
I feel CHEATED.
And I feel that CBET is a scam.
Please help me with this issue.
Automatic translation:
Public
Public
5 months ago
Dear esthidraul,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from CBet Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Sensitive attachment
Sensitive attachment
5 months ago
Translation
Of course, I attach the repeated withdrawals that I have made and also the emails where it is indicated to me that it can now be withdrawn, however they reject it in the same way.
Edited
Automatic translation:
Public
Public
5 months ago
Dear esthidraul,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
Best regards,
Petronela
Casino.Guru
