CBet Casino - Player's account has been blocked.

Good morning,

I have a player account on cbet.

My account was blocked overnight for no particular reason as I requested a withdrawal which was due to arrive.

I would like to have your help and to open a complaint and be able to speak with a casino representative.

Good day.

Dear Recan97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you passed the KYC verification before the casino blocked you?

Do I understand correctly that 3,300 $ (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My account was closed. Ill have an explanation by mail about it. They give me all the balance.

hey blocked me from the chat. So i can not have explanation why my account was blocked.

If a representative casino can explain here it will be nice. But the sum was sent all the balance today.

Thank you for your reply, Recan97. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. Unfortunately, we do not investigate the reason behind the closed account as long as the casino paid out the remaining balance.

Since the casino sent you all funds that were left in your account, we will now consider this case resolved.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru